Refunds and cancellation
Plain-language terms for paid plans on Gran by Shiva Sharma. Last updated 13 October 2026.
What you are buying
Gran Pro is a subscription to an online software service. It renews automatically each month or year, depending on the plan you choose, until you cancel.
Delivery
There is nothing to ship. Your account is upgraded as soon as the payment is confirmed, usually within seconds, and you receive a confirmation and an invoice by email.
Cancelling
Cancel any time from Credits and plan in your account, or by emailing hello@shivasharma.co. Cancelling stops the next renewal. You keep Pro until the end of the period you have paid for, then your account moves to the Free plan. Your saved reports are not deleted.
Refunds
- First payment: if you are not satisfied, email us within 7 days of your first payment and we will refund it in full.
- Renewals: renewals are not refunded, but you can cancel at any time before the next one.
- Charged in error: if you were charged twice, or after you cancelled, we refund the extra charge in full.
Approved refunds go back to the original payment method within 5 to 7 working days, depending on your bank.
Failed payments
If a renewal fails, Razorpay retries it over the following days. If it still fails, your account moves to the Free plan until you pay again. Nothing is deleted.
Contact
Shiva Sharma, hello@shivasharma.co. We reply within two working days. See also the terms and privacy notice.